We offer 100% Satisfaction Guaranee on our products. If you or your client receives the hair extensions and are not happy how they look or feel  you may return them to us for your money back minus shipping if applicable. Any hair extension that have been altered, washed or worn in any way will not qualify to be returned. We honor this for up to 30 days after purchase. Hair must be in the original state the same as it was sent to you or your client. Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us, and we will send out your requested style.